SHIPPING FROM CALGARY, ALBERTA

Return Policy

 

PLEASE CLICK HERE TO START THE RETURN PROCESS

We do not offer refunds or exchanges.  All returns are for store credit only. 

If you would like to exchange an item for a different size, it has to be returned;  once it has been received and inspected you will receive a store credit which can then be used for the item you would like in its place.  It may happen that the product you are looking to exchange may be sold out by the time your credit has been processed. Please complete the return request and ship the returns back as soon as possible after you have received your order 

Credits will be processed within 3-5 business days from receipt of the package

Sezzle:  If you have made a purchase using Sezzle for which you are doing a return, you are still obligated to continue making your payments to Sezzle;  your return will be processed using a store credit 

Loyalty Points: Any loyalty points used for a purchase / item that is returned will not be refunded.  The system does not allow the loyalty points to be deducted from the credit.  Loyalty Points earned on returned purchases will be cancelled

Shipped Orders:  All returns must be made within 2 weeks (14 days) from the order delivery date.  All returns must be post marked within 2 weeks of your order being delivered or they will  not be processed

Local Pick up Orders:  All returns must be made within 2 weeks (14 days) of the order date and received within 2 weeks of the order date

All Sale Items are Final Sale - this includes anything purchased with a discount coupon code of 15% and higher

Items that are ineligible to be returned are cami's, bralettes, hats, toques, beanies, scrunchies, hair towels, earrings, necklaces, all sale items and anything else that is marked as a final sale item in the product description

Any items that are returned are processed as returns for credit. Once the item has been received a store credit will be processed. Original shipping costs are non-refundable and shipping costs for the returned products are to be paid for by the customer. 

If you send back items that are not eligible to be returned, you will be responsible for paying shipping back to you

Please note that returned products must be returned in the original packaging,  in new condition – unwashed, unworn, free of stains, hair and all odours.  Tags must still be attached.

Please pack up all items to be returned neatly in their original packaging in a box or shipping mailer big enough to hold the items without causing excessive wrinkling.  

Damaged Items

All items are inspected before shipping but in the event that an item is damaged or defective upon receipt we must be contacted within 3 days of receiving the product in order to receive a full refund. Glamour and Lace Boutique will be responsible for all costs associated with replacing and returning the item if the item is damaged or defective. Please email us with photos of the defect at claire@glamourandlace.ca

Cancelled Orders:  All orders that are cancelled once they've been placed will be refunded as store credit less 5% processing fee. Once orders have been processed, they can no longer be cancelled.

Special Orders
I am always happy to accommodate special orders however if you request something that has either already sold out on the website, or something not currently on the website, this is considered a special order and will be considered a final sale so it is important that you are sure of your sizing.  This only applies to instances where you send me a message to order something for you.  It does not apply for general restocks