Return Policy
PLEASE CLICK HERE TO START THE RETURN PROCESS
We do not offer refunds or exchanges. All returns are for store credit only.
ALL SALE ITEMS ARE ALWAYS FINAL SALE - this includes anything purchased with a discount coupon code of 15% and higher
If you would like to exchange an item for a different size, it has to be returned; once it has been received and inspected you will receive a store credit which can then be used for the item you would like in its place. It may happen that the product you are looking to exchange may be sold out by the time your credit has been processed. We are not able to hold any items until your return is received. Please complete the return request and ship the returns back as soon as possible after you have received your order
Credits will be processed within 3-5 business days from receipt of the package
Any items that are returned are processed as returns for credit. Once the item has been received a store credit will be processed and sent to you by email in the form of a store gift card. Original shipping costs are non-refundable and shipping costs for returned products are to be paid for by the customer.
Sezzle and Afterpay: If you have made a purchase using Sezzle or Afterpay for which you are doing a return, you are still obligated to continue making your payments to them; your return will be processed as a store credit
Loyalty Points: Any loyalty points used for a purchase / item that is returned will not be refunded. The system does not allow the loyalty points to be deducted from the credit. Loyalty Points earned on returned purchases will be cancelled
Shipped Orders: All returns must be requested on the returns portal within 2 weeks (14 days) from the order delivery date. All returns must be post marked within 2 weeks (14 days) of your order being delivered or they will not be processed. No late returns will be accepted
Local Pick up Orders: All returns must be made within 2 weeks (14 days) of the order date and received within 2 weeks of the order date
Items that are ineligible to be returned are brami's, cami's, bralettes, hats, toques, beanies, scrunchies, hair towels, earrings, necklaces, all sale items, all Shirley Preorders and anything else that is marked as a final sale item in the product description
If you send back items that are not eligible to be returned, you will be responsible for paying shipping back to you.
If you send back returns that are late, you will be responsible for paying shipping back to you.
Please note that returned products must be returned in their original packaging, in new condition – unwashed, unworn, free of stains, hair and all odours. Tags must still be attached.
Please pack up all items to be returned neatly in their original packaging in a box or shipping mailer big enough to hold the items without causing excessive wrinkling.
Excessive Returns: We reserve the right to charge a 25% restocking fee for customers that return above our average return rate as well as make all orders placed with a credit, a final sale. If your returned items bring your original order below the free shipping threshold, the shipping charge will be deducted from your credit
Damaged Items: If you receive an item that is damaged or defective we must be contacted within 3 days of receiving the product in order to receive a refund / replacement. Glamour and Lace Boutique will be responsible for all costs associated with replacing and returning the item if the item is damaged or defective. If the item that is damaged is still available, a replacement will be sent instead of a refund. If you choose not to have a replacement if one is available and prefer store credit, we may not provide a shipping label for the damaged item. Please email us with photos of the defect at claire@glamourandlace.ca
Cancelled Orders: All orders that are cancelled once they've been placed will be refunded as store credit less a 5% processing fee. We are charged fees by payment providers that we do not receive back on cancelled orders. Once orders have been processed, they can no longer be cancelled.
Special Orders
I am always happy to accommodate special orders however if you request something that has either already sold out on the website, or something not currently on the website, this is considered a special order and will be considered a final sale so it is important that you are sure of your sizing. This only applies to instances where you send me a message to order something for you. It does not apply for general restocks
Discount Codes
One time discount codes for first orders and signing up for email / text notifications are for single use and only meant to be applied once per customer. If you sign up with multiple phone numbers and email addresses, you are still only eligible to use one discount code. Abuse of discount codes can result in orders being cancelled without warning.
