SHIPPING FROM CALGARY, ALBERTA

Return Policy

 

PLEASE CLICK HERE TO START THE RETURN PROCESS

We do not offer refunds or exchanges.  All returns are for store credit only.  If you would like to exchange an item, please request it to be returned;  once it has been returned, you will receive a store credit which can then be used for the item you would like in its place.  It may happen that the product you are looking to exchange may be sold out so you 

Shipped Orders:  All returns must be made within 2 weeks (14 days) from the order delivery date

Local Pick up Orders:  All returns must be made within 2 weeks (14 days) of the order date

All Sale Items are Final Sale - this includes anything purchased with a discount coupon code of more than 15% and does not only apply to items in the sale section

Items that are ineligible to be returned are bralettes, hats, toques, beanies, scrunchies, hair towels

Any items that are returned are processed as returns for credit. Once the item has been received a store credit will be processed. Original shipping costs are non-refundable and shipping costs for the returned products are to be paid for by the customer. Please ensure that all returns are authorized by using the return link at the top of this page and wait for your approval to be received.  All shipping instructions will be included in the return approval email  

If you send back items that are not eligible to be returned, you will be responsible for paying shipping back to you

Please note that returned products must be in new condition – unwashed, unworn, free of stains, pet hair and all odours.  Tags must still be attached.

Damaged Items

All items are inspected before shipping but in the event that an item is damaged or defective upon receipt we must be contacted within 3 days of receiving the product in order to receive a full refund. Glamour and Lace Boutique will be responsible for all costs associated with replacing and returning the item if the item is damaged or defective. Please email us with photos of the defect at claire@glamourandlace.ca

Cancelled Orders:  All orders that are cancelled once they've been placed will be refunded as store credit. Once orders have been processed, they can no longer be cancelled.

Special Orders
I am always happy to accommodate special orders however if you request me to bring in something that has either already sold out on my website, or something I never brought in before, this is considered a special order and will be considered a final sale so it is important that you are sure of your sizing.  This only applies to instances where you send me a message to order something for you.  It does not apply for general restocks