Shipping Policy

We offer FREE shipping for all Alberta orders over $100 excluding tax and for the rest of Canada on all orders over $125 excluding tax 

Orders will be shipped within 2 - 3 business days if the order does not contain any preorder items. If your order includes preorder items, please see the estimated ship date in the item description.  If you have multiple unshipped orders in the system for in stock and preorder items, all orders will be combined and shipped together.  We do not split ship in stock and preorder items.   An email notification will be sent when the order has been shipped. Please allow 24 hours for the tracking number to update as the package still has to be picked up by Canada Post.  Please also check your junk or spam folder.

Local Pick Up
Local pick up is available in Auburn Bay, Calgary on Monday to Friday from 9 am until 5pm.   If you select local pick up, you will receive an email within 2-3 business days of placing your order.  If you have not received your pick up email, please email to make pick up arrangements.  A pick up date and time must be confirmed ahead of time to ensure that your package will be in the pick up bin at the right time for you.  Orders must be picked up within 5 business days 

If you would like to place multiple orders during the week and would not like your order to be shipped right away, please let us know to hold your order in the comments section of the check out screen.  Orders will only be held for one week before they are shipped

Shipping on Preorders
If your order includes any items that have the word **PREORDER** in the title with an estimated shipping date, your entire order will be held back until all preorder items have been received and are ready to ship. Even if you have placed multiple separate orders, they will all be held and shipped together.  We will not split orders to ship available items ordered with preorder items.  Please only inquire about your order once the latest preorder estimated shipping date has passed  

Merge Shipping - Adding orders to unshipped orders 
If your order has not yet been shipped and you would like to add any additional orders that don't qualify for free shipping, please use the discount code "MERGE" at checkout for your shipping charge to be removed.  You cannot use another discount code at the same time as the MERGE code, for example loyalty points using this method. The system only accepts one discount code per order.  Please do not use this code to remove the shipping charge if you do not have other unshipped orders in the system as you will be invoiced for shipping

Shipping within Canada 
We offer flat rate shipping of $12 anywhere in Canada for orders under $125 excluding tax and $10 for Alberta for all orders under $100 excluding tax. Shipping is free for all orders over $100 in Alberta and $125 in the rest of Canada excluding tax.  We use Canada Post and UPS for shipping in Canada. 

Shipping to the U.S. 
We offer flat rate shipping of $20 anywhere in the U.S. Extra charges may apply to Hawaii and Alaska.  Any duties and customs payable are extra and to be paid by the customer. Please note that all U.S orders are final sale due to customs and duties on returned items.  We use Canada Post / USPS  for shipping.