We are happy to offer FREE shipping for all Alberta orders over $50 and for the rest of Canada on all orders over $125 excluding taxes and loyalty points/discounts during non sale events. Please read the "Sale Order Shipping" below for further details on shipping thresholds during sale events
Orders will be shipped within 2 - 3 business days if the order does not contain any preorder items. An email notification will be sent when the order has been shipped. Please allow 24 hours for the tracking number to update as the package still have to be picked up by Canada Post. Please also check your junk or spam folder.
Local Pick Up
Local pick up is available in Auburn Bay, Calgary. If you select local pick up, you will receive an email within 2-3 business days of placing your order. If you have not received your pick up email, please email firstname.lastname@example.org to make pick up arrangements. A pick up date and time must be confirmed ahead of time to ensure that your package will be in the pick up bin at the right time for you
Sale Order Shipping
All site wide or major event sales such as End of Season, Black Friday and Boxing Day Sales will have a minimum free shipping threshold of $100 excluding taxes and discount for Alberta with a flat rate shipping fee of $10 for orders under $100. Shipping processing times will also increase to 5 days. Shipping must be paid on the first order unless the free shipping threshold is reached and all other orders can be merged.
If you would like to place multiple orders during the week and would not like your order to be shipped right away, please let us know to hold your order in the comments section of the check out screen. Orders will only be held for one week before they are shipped
Shipping on Preorders
If your order includes any items that have the word "preorder" in the title with an estimated shipping date, your entire order will be held back until all preorder items have been received and are ready to ship. Even if you have placed multiple separate orders, they will all be held and shipped together. We will not split orders to ship available items ordered with preorder items. Please only inquire about your order once the latest preorder estimated shipping date has been reached
If your order has not yet been shipped and you would like to add any additional orders, please use the Merge Shipping option at checkout. This only applies if the original order that you are merging with already qualified for free shipping or you had already paid shipping on that order. Orders cannot be combined to qualify for free shipping. If you realize after you have processed your order that you did not pay for shipping and you did not qualify for free shipping, please click HERE to pay for shipping
Shipping within Canada
We offer flat rate shipping of $10 anywhere in Canada and $5 for Alberta. Shipping is free for all orders over $50 in Alberta and $125 in the rest of Canada excluding taxes and discounts (these thresholds are only applicable during non sale events)
Shipping to the U.S.
We offer flat rate shipping of $15 anywhere in the U.S. Extra charges may apply to Hawaii and Alaska